Shipping & Returns

Our Guarantee

We stand by the quality of our gear. You will receive a tracking number via email as soon as your order leaves our facility. If there’s a genuine manufacturer defect (a seam pops or a logo isn't right), that’s on us. Email us a photo at info@clubcountryco.com and we’ll swap it out immediately, no questions asked.

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Shipping

Returns

Exchanges

Refunds

SHIPPING POLICY

At Club Country, we know that once you’ve put in the work to make a selection, you want your gear in hand and ready for the field or the fairway. We treat every order with the same attention to detail we put into our designs.

Processing Times

Standard Orders: Most orders are processed and shipped within 1–3 business days.

Weekend Orders: We’re often outdoors on the weekends, too. Orders placed on Saturday or Sunday will begin processing the following Monday.

Holiday Peaks: During high-volume seasons, please allow an extra 2 business days for us to get your package out the door.

SHIPPING RATES

We keep it simple so there are no surprises at checkout:

Standard Shipping: $7-$12 flat rate
Free Shipping: On all orders over $200.

RETURNS

We want you to feel confident in your gear, whether you’re on the 1st tee or in the turkey woods. If your order isn’t hitting the mark, we’ll work with you to get it right.

“Like New” Condition

To be eligible, items must be unworn, unwashed, and in the same condition you received them, with the original tags attached. (Basically, if it’s got mud from the blind or grass stains from the rough, it’s yours for life).

DAMAGED GOODS

If your gear arrives damaged from its journey, let us know within 7 days. We’ll make it right—no one left behind.

LOST PACKAGES

While we aren’t responsible for carrier errors or “porch piracy,” we will do everything in our power to help you track down a missing shipment or file a claim.

STANDARD RETURNS

For standard sales, you have 60 days from the date of delivery to initiate a return or exchange.

HOLIDAY RETURNS

Items purchased Nov 1–Dec 25 have an extended return window of 90 days from the order date.

SALE RETURNS

Items purchased on sale must be returned within 30 days of order date to qualify for a refund.

PROOF OF PURCHASE

Keep your order number or gift receipt handy.

GIFT RETURNS

To return or exchange a gift, please contact customer support at info@clubcountryco.com

GIFT CARDS

We do not accept returns or exchanges on gift cards.

START A RETURN

EXCHANGE

We know fit is everything. Exchanges are allowed for the same item/style in a different size/color. If you want a different item, you’ll need to return your purchase and place a new order. If you need a different size or color:

FREE EXCHANGES

We offer free shipping on exchanges to ensure you get the right fit for your lifestyle.

THE PROCESS

Once you start an exchange, we’ll send you a prepaid label. As soon as the carrier scans your return, we’ll get your new gear headed your way.

SPECIAL ITEMS

Some embroidered items (like collegiate logos) can be returned but not exchanged — you’d need to place a new order.

START AN EXCHANGE

REFUNDS & CREDITS

If you’d like a refund, we’re happy to assist in making sure you’re happy!

Original Payment

If you’d rather have a refund, we will credit your original payment method.

RETURN SHIPPING

For standard returns, a $7.00 restocking/shipping fee will be deducted from your refund amount.

STORE CREDIT (BONUS)

Can’t decide on a different size yet? Choose Store Credit for your return, and we’ll waive the $7.00 shipping fee. It’s our way of saying thanks for staying part of the Club.

START A REFUND OR CREDIT

HAVE A QUESTION?
NEED HELP?

Explore below for more information on our products, policies, and customer service. If your question isn’t answered below, please do not hesitate to contact us for assistance. We pride ourselves on providing top notch customer service.